Click any of the tabs or subtabs above to view the main help page for your selection.
Considerations
Welcome to GainsKeeper technical support! Technical support hours are Monday-Friday from 9 a.m. - 6 p.m. EST. You can access Technical Support using one of the following methods:
For immediate answers to your questions, go to the Frequently Asked Questions section.
From the Help: GainsKeeper Support page, select your question from a list of categories or use the text field to enter your question and submit it to GainsKeeper Customer Support.
Select the Live Chat link from the Resources page - Use the chat feature in order to access live help with a GainsKeeper Technical Support specialist. You can access this feature by doing one of the following:
From the Portfolio Overview page, click the Chat with Tech Support icon in the lower right hand corner of the page. Click here to view an example of the icon.
From the Support tab, click the Resources subtab. Click the Live Chat link on the Resources page.
Submit a Call Back request - If you upgrade your account to Trader 1000 (or higher) from the Subscription/Trade Buckets page, you will have the option to submit a call back request from the Help: GainsKeeper Support page.
Example
Click here to view an example of the Help: Resources page.
GainsKeeper provides technical support for product related questions. GainsKeeper does not provide tax advice. Customers should consult their own tax advisers and they (and not GainsKeeper) are solely responsible for any tax, tax penalties or interest related to their tax returns. GainsKeeper is a tool to assist taxpayers but does not cover a variety of specific tax rules or taxpayer circumstances and facts. Taxpayers should consider a variety of special rules not addressed by GainsKeeper including but not limited to the constructive sale rule, whether securities, options and other financial instruments are substantially identical, and various aspects of the rules discussed that are not addressed by this new functionality as well as any change in tax accounting method considerations.
